In the case of purchase of products (excluding custom-made products, i.e. cut-to-size tubes, banner frames, openwork walls customized to customer's requirements), the customer can withdraw from the contract within 14 days without giving a reason. This 14-day cancellation period starts the day after the receipt of the complete order. Upon notification of termination of the purchase contract, the user has 14 days to return the products.

Notification of withdrawal from the purchase contract may be made in any way. We prefer a short notification of withdrawal by e-mail sent to the e-mail address info@tubefittings.eu. Upon receipt of the goods, we will send a clearing invoice and refund the amount as soon as possible, but no later than 14 days after receipt of the declaration of withdrawal.

We will make the refund as soon as possible, but no later than within 14 days of receipt of the statement of withdrawal.

We reserve the right to wait until the receipt of the goods before making a return, unless it can be proven that the goods have been returned.

If the order is being returned in full, the total purchase price, including delivery costs, will be refunded.

In the event of partial withdrawal from the contract, the shipping costs will not be refunded.

The costs of return are borne by the customer.

The refund will be made using the same payment method that was used to make the purchase (if technically possible). The user will only have to pay for the impairment of the goods if the impairment results from handling the goods in a way that is not necessary to check the condition, properties and functioning of the goods.

Items such as tubes, banner frames, banners, free-standing walls, etc. custom-made or printed according to customer specifications are excluded from the right of withdrawal. Custom-made products can only be returned if they have been delivered defective or are covered by a warranty.