In the case of purchase of products (excluding custom-made products, i.e. cut-to-size tubes, banner frames, openwork walls customized to customer's requirements), the customer can withdraw from the contract within 14 days without giving a reason. This 14-day cancellation period starts the day after the receipt of the complete order. Upon notification of termination of the purchase contract, the user has 14 days to return the products.

Notification of withdrawal from the purchase contract may be made in any way. We prefer a short notification of withdrawal by e-mail sent to the e-mail address info@tubefittings.eu. Upon receipt of the goods, we will send a clearing invoice and refund the amount as soon as possible, but no later than 14 days after receipt of the declaration of withdrawal.