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The package is not complete, what should I do?
If your parcel is accidentally lacking any of the parts, please report it to us as soon as possible. Missing parts can be reported by email or phone. We prefer e-mail contact. This form of contact gives us time to investigate the case. What is the most helpful in such situations are pictures showing the contents of the parcel delivered. In case of orders containing tubes and tubefittings, tubes and tubefittings are always shipped separately. In such situations, it is often the case that shipments arrive on a different date. The same applies to banner printouts and textile materials (this is due to shipping the structure and the printout from different locations)