General

When and how can I contact you?

We are available daily between 8 a.m. and 4 p.m. via email or phone.

Phone number: +49 (0) 3581-3254856, +48 68 8880233 or email: info@tubefittings.eu

You can also talk to us through the chat on our store's website.


Do you give discounts?

Discounts are granted for wholesale purchases. Our specially tailored online shopping cart is one of the things that makes it very easy for B2B customers to use our services. It is created in such a way that it automatically calculates a quantity discount depending on the size of the order. There is information about discount thresholds next to each product. The larger the quantity, the bigger the discount.

We also do recurring promotions and send regularly discount codes to subscribers of our newsletter. If you want to receive information about such periodic promotions, subscribe to our newsletter. We send valuable content and this is up to once a week. You can also unsubscribe at any time.


Can I send a custom quote request?

You can place products in the shopping cart with no obligation of purchasing. The price for the selected products will be automatically calculated, including shipping costs. Including discounts and delivery costs.

If you need larger quantities of tubefittings and/or tubes, you can send an inquiry to info@tubefittings.eu. We will then check if we can prepare a special offer based on the quantity.


What's your account number?

Tubefittings.eu is a brand owned by Ambient Marketing

When you receive an invoice from us, it will be issued by:

Ambient Marketing Krzysztof Tomys
Berzyna 83b/1.3
64-200 Wolsztyn,
Poland

We have several account numbers in different currencies:

Santander bank account in PLN:
PL 25 1090 1607 0000 0001 3243 0088
BIC/SWIFT: WBKPPLPP

Santander bank account in EUR:
PL 08 1090 1607 0000 0001 3243 0103
BIC/SWIFT: WBKPPLPP

Sparkasse bank account in EUR:
DE53 8505 0100 0232 0631 17


Are there any other payment methods available?

Yes, there are many options and methods to pay for the order. Depending on the country, we offer, among others:

  • Bank transfer
  • PayPal
  • Apple Pay
  • Google Pay
  • Credit and debit cards
    • Visa
    • Mastercard
    • American Express
  • iDEAL
  • Bancontact
  • SOFORT
  • Przelewy24

Will I receive an invoice from you?

We'll always invoice you for every order.

Business customers may place their orders on a reverse charge basis. If, for example, the order is placed by a German company, a VAT number should be provided before placing the order (by registering the customer's account) - then the system will apply a zero VAT rate. Companies can also place orders with us with a deferred payment date (after approval).


Do you also serve corporate / B2B customers?

Since we have great logistics capabilities, our services are used by companies from all over Europe. We deliver directly to their headquarters and offer wholesale prices for large orders. We make sure that even the largest orders are delivered in the shortest time possible.


Can I receive an invoice with a deferred payment date?

Business customers can apply for a credited purchase, or in other words – an invoice with a deferred payment date. Deferred payment is only possible with the second order. The first order must be paid in advance. For more details about this payment method, please send us an email. We then carry out credit reference checks. Once approved, it is possible to make deferred payments, of course under certain conditions.


What is your experience?

For more than a decade we have been one of the most reliable partners in Germany and Europe when it comes to pipe and pipe connectors projects. In our online store you will find a wide selection of various steel pipe connectors, all of which are TÜV-certified.

We deliver directly to private and business customers through our online store.


Can I check Tubefittings.eu reviews somewhere

Customer reviews about our store/service/products can be found on the page below. These are authentic, verified reviews. They are not influenced or manipulated in any way by us.


How can I add my review?

For opinions about the store and products, we use the Trustedshops website

We will remind you about the possibility of evaluating the store after placing an order by sending a message to your e-mail address. The e-mail will carry a link to the assessment form.

In the form you can select the number of stars and optionally add a comment containing up to 900 characters.

If the field is not pre-filled, add the order number and your email address. You can now submit your feedback by clicking "Add the review!".


What is Trusted Shops Buyer Guarantee / Protection

Trusted Shops Buyer Protection ensures a guarantee of money refund in case the parcel does not reach your customer. The guarantee also protects the consumer from the situation of not receiving a refund after withdrawal from the contract or bankruptcy of the store.

Only stores that have successfully passed an audit carried out by Trusted Shops can enjoy such distinction. At the same the e-shop undertakes to comply with the quality requirements and it is monitored on an ongoing basis.

More precisely, customers of a given store will receive a free money-back guarantee for their order. The guarantee period is then 30 days.

What cases does Buyer Protection cover?

  • if the customer has not received the ordered goods or service,
  • if the customer has not received a refund after cancelling the purchase, returning the product or receiving the damaged goods.

Do you offer discount codes? How do I get a discount code?

Yes, we offer discount codes. To receive a 5% discount code for your first purchase, subscribe to our newsletter. With our newsletter you will be up to date with our newly introduced products or promotions. From time to time we also send higher discount codes to our subscribers. We guarantee that we do not clutter your e-mail box with irrelevant news! Our newsletter is out on average once every two weeks. You can unsubscribe at any time by clicking the link in the e-mail.


Do you make custom-made projects?

We not only sell pipe fittings of various types, pipes and slats, but also help in the implementation of individual projects made of these materials. So if you need help in the development of tube racks, fences, railings, free-standing banner frames or telescopic clothes rails, we are here to help! We also develop such projects in bulk quantities, in a relatively short time.

If you would like to receive a quote for your project, please contact us using the contact form available on the website or send an email to info@tubefittings.eu.