Trusted Shops Buyer Protection ensures a guarantee of money refund in case the parcel does not reach your customer. The guarantee also protects the consumer from the situation of not receiving a refund after withdrawal from the contract or bankruptcy of the store.

Only stores that have successfully passed an audit carried out by Trusted Shops can enjoy such distinction. At the same the e-shop undertakes to comply with the quality requirements and it is monitored on an ongoing basis.

More precisely, customers of a given store will receive a free money-back guarantee for their order. The guarantee period is then 30 days.

What cases does Buyer Protection cover?

• if the customer has not received the ordered goods or service,
• if the customer has not received a refund after cancelling the purchase, returning the product or receiving the damaged goods.